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From invoice to cash.
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Q&A
These are fees added when you don’t pay by the due date. The amount is determined and regulated by the authorities.
Legal costs are fees for having a collection case processed by the authorities. These are added to your outstanding amount in accordance with the law, and only apply if your case proceeds to legal collection.
If you’ve received a letter/claim, we recommend contacting us via “My Page.” There you can also dispute the claim or request a payment plan. If you're the creditor (you own the claim), we recommend logging into the Kravia portal for faster help. You can also call or email our customer service.
A case enters “monitoring” when the invoice hasn’t been paid despite several reminders and actions. Usually, this happens about 3 months after the due date. Kravia will then periodically check the customer’s finances and try to collect. The duration can vary greatly.