Complaints handling
Kravia AB strives to provide all customers with professional and fair treatment.If you believe that we have not treated you correctly or handled your case in a satisfactory manner, you have the right to file a complaint.
What counts as a complaint?
A complaint means that a customer, in a specific case, expresses concrete dissatisfaction with how we have handled it.
General feedback or minor expressions of dissatisfaction are not considered complaints. Objections regarding, for example, debt amounts or interest rates are handled by our customer service, not through the complaints process.
How to file a complaint
You can file a complaint through the following channels:
- Contact form on our website
- "My Pages" (Mina Sidor)
- Phone: 08-522 320 00
- Mail:
- Kravia AB
- Att: Klagomålsansvarig (Head of Complaints)
- Box 7303
- 402 36 Göteborg
For us to handle your case effectively, please state clearly what happened, why you are dissatisfied, and provide your name and customer or personal ID number. Do not include sensitive personal information.
Our handling of complaints
- All complaints are registered and processed according to our internal procedures.
- Our Head of Complaints will review the case and typically respond within 14 days.
- If the process takes longer, we will inform you.
Follow-up and improvement
Complaints are documented and followed up on to identify areas for improvement. We save necessary personal data to investigate the case and follow up on any actions taken.
More information about our handling of personal data can be found in our privacy policy.