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Yes, you have full control. You can pause or stop a case at any time – either in your accounting system or in the Kravia portal. Flexibility is part of our solution. If a case is withdrawn late in the process there could be costs involved.

If you dispute the whole claim, parts of the claim or did not purchase the product/service, you should report this on “My Page” as soon as possible. Explain why you disagree and whether you’ve contacted the seller/creditor. We will pause the collection process after we hear from you and will get back in touch once we’ve talked to the seller/creditor. If you only disagree with parts of the claim, please pay the part you agree with.

This is the public agency that handles forced collection if an invoice isn’t paid. This could include wage deductions or forced sale of assets. The authority gets involved only after all other solutions have been tried.

This is an interest you must pay if you haven’t paid on time. The interest rate is set and updated by the authorities every six months.